Refund policy

Exchange & Return Policy

Exchanges are allowed, except for special orders and custom-made jewellery.

All products purchased online at the regular price on our website can be exchanged within 15 business days following delivery to the customer. The jewellery must not have been worn, modified or engraved. No refunds on products. Exchange only.

Items on sale cannot be exchanged;

Jewellery sold outside of Canada are final sales.

In order to be exchanged, all merchandise must be in its original packaging and be resalable. If the jewellery has been worn and if any scratches, dirt, or cracks (stone) are apparent, we reserve the right to refuse the return.

Customers who wish to do an exchange must contact us by phone. You will receive a form with the authorization number. All jewellery must be returned with a copy of the return form and its authorization number, as well as a copy of the invoice. A product returned without an authorization number will be refused and will be returned to you at your expense.

The customer is responsible for any return delivery charges. We are not responsible for refunds or compensation in the event of delay, damage, or loss during the return; it is also possible to come right to the workshop to do an exchange.

Exchanges will be processed based on their availability in the inventory. In the event that it is out of stock, you will be notified by email or phone. If the customer cannot choose an exchange product, a gift card will be sent to them for the full value of the original invoice, for a future purchase;

Upon receiving the customer’s package, the piece of jewellery will be examined, and if the exchange conditions have been met, we can proceed with the exchange that you indicated on the return form (change of size, model, stone, etc.).

Note: An exchange is permitted only once on a given product.