- Exchanges
are allowed, except for special orders and custom-made jewellery.
Jewellery sold outside of Canada are final sales.
- All
products purchased online at the regular price on our website can
be exchanged within 15 business days following delivery to the
customer.
- The
jewellery must not have been worn, modified or engraved.
- No refunds
on orders from the online shop. Exchange only.
Items on sale cannot be
exchanged;
- In order to
be exchanged, all merchandise must be in its original packaging and be
resalable. If the jewellery has been worn and if any scratches, dirt
or cracks (stone) are apparent, we reserve the right to refuse the return.
- Customers
who wish to do an exchange must contact us by telephone. You will receive
a form with the authorization number. All jewellery must be returned
along with a copy of the return form and its authorization number, as well
as a copy of the invoice. A product returned without an authorization
number will be refused and will be returned to you at your
expense.
- The
customer is responsible for any return delivery charges. We are not responsible
for refunds or compensation in the event of delay, damage, or loss during
the return; it is also possible to come right to the workshop to do an
exchange.
- Exchanges
will be processed based on their availability in the inventory. In the
event that it is out of stock, you will be notified by email or phone. If
the customer cannot choose an exchange product, a gift card will be sent
to them for the full value of the original invoice, for a future purchase;
- Upon
receiving the customer’s package, the piece of jewellery will be examined,
and if the exchange conditions have been met, we can proceed with the
exchange that you indicated on the return form (change of size, model,
stone, etc.).
Note: An exchange is permitted only once on a given product.
We will be happy to assist
you in your process and with any other questions by phone at (514) 296-3789 or
email at info@barondesigns.com